--- title: Nextgen Office August 2024 Updates description: This release includes enhancements in NextGen® Office EHR and Practice Management. In EHR, the structured sig is sent to the pharmacy when there is also an additional sig for film, gum, and implant formulations image: https://blog.metropm.com/hubfs/Nextgen%20Office-Aug-20-2024-02-57-20-2631-PM.png --- [![Metro Practice Management, Inc.](https://blog.metropm.com/hubfs/MPM_February2019/Images/logo2.png)](http://metropm.com/) Call Us: 973-256-1998 Sales: 973-256-1998 Ext 2 - [Home](http://metropm.com/) - | - [About](http://metropm.com/about/) - [Medisoft](http://metropm.com/#) - [Medisoft](http://metropm.com/medisoft/) - [Medisoft Clinical](https://metropm.com/medisoftclinical/) - [Medisoft Add-Ons](https://metropm.com/medisoft-add-ons-programgs/) - [Medisoft Hosting](https://metropm.com/medisoft-remote-hosting/) - [Medical Billing Services / RCM](https://metropm.com/medical-billing-services-rcm/) - [NextGen Office](http://metropm.com/#) - [Nexgen Office Meditouch](https://metropm.com/nexgen-office-meditouch/) - [NextGen Office Billing Software](https://metropm.com/nextgenoffice-meditouch-billing-software/) - [NextGen Office EMR](https://metropm.com/nextgenoffice-meditouch-emr/) - [Medical Billing Services / RCM](https://metropm.com/medical-billing-services/) - [NextGen Office Patient Portal](https://metropm.com/nextgen-office-patient-portal/) - [NextGen Office Specialties](https://metropm.com/meditouch-specialties/) - [Billing Services](http://metropm.com/#) - [Medical Billing Services / RCM](http://metropm.com/medical-billing-services-rcm/) - [Workers Comp Billing](http://metropm.com/workers-comp-medical-billing/) - [Medical Billing Service Specialties](https://metropm.com/medical-billing-service/) - [Frequently Asked Questions](https://metropm.com/frequently-asked-questions/) - [Support](http://metropm.com/#) - [Online Support](https://metropm.screenconnect.com/) - [Downloads](http://metropm.com/downloads/) - [Support Plans](http://metropm.com/support/) - [About](https://metropm.com/about/) - [Blog](https://blog.metropm.com/) - [Contact](http://metropm.com/contact/) # Nextgen Office August 2024 Updates ![Nextgen Office-Aug-20-2024-02-57-20-2631-PM](https://blog.metropm.com/hs-fs/hubfs/Nextgen%20Office-Aug-20-2024-02-57-20-2631-PM.png?width=596&height=270&name=Nextgen%20Office-Aug-20-2024-02-57-20-2631-PM.png) ###  [NextGen Office](https://metropm.com/nexgen-office-meditouch/) ## Announcements ### Login Security Enhanced login security by enforcing password resets for all new users across PM, EHR, Clearinghouse and Billing platforms, including original super users and super users.   ### HL7 inbound message Previously, upon receiving HL7 inbound messages from external systems, our system sent duplicate ACK messages. This issue has now been fixed to consistently send a single ACK message to the originating system. ### Report Updates New features have been added to analysis grid customization options. When adding formulas a select list is now available for the supported formulas and supported operations. When adding graphics (e.g. Bar Charts) users may now customize formatting of labels on graphics (e.g. bold, color). ## [NextGen® Office](https://metropm.com/nexgen-office-meditouch/) EHR Improvements ### EHR Orders ### In the EHR Orders UI, there were issues where users were unable to access lab result images, PDFs, or TIFFs. Users can now select **Launch URL** to open a new tab displaying the order results.   ### EHR Pharmacy Alerts ### Users were unable to approve or deny pharmacy requests in the **EHR Pharmacy Alerts** > **Pharmacy Messages** UI due to some pharmacies sending invalid data in the message. This is now fixed.   ### Encounter Notes Data We have fixed an issue where Encounter Notes data would not save if the user navigated to another tab from unsaved notes. A warning message now alerts users: "Page notes have not been saved. Click 'OK' to proceed and lose any unsaved data, or click 'Cancel' to return and save your notes."   ### MIPS Updates The MIPS Dashboard was updated to reflect the 2024 reporting requirements. When attesting to Promoting Interoperability, a 180-day minimum reporting period is now required. The SAFER Guide requirement was added to the Promoting Interoperability onscreen help.  When creating a new reporting period, users will be advised if the reporting period start date is a past date, and that a case will need to be opened to recalculate the Promoting Interoperability metrics from that start date.  ## [NextGen® Office](https://metropm.com/nexgen-office-meditouch/) Patient Portal Improvements ### Patient Portal Password Reset ### Password reset security has been enhanced for patient portal users by adding a self-service password reset option under the **Forgot Password** link in the login page. This process sends a Multi-Factor Authentication (MFA) code to their registered primary device (mobile number or email ID). If a user is not registered for MFA, a code will be sent to the email ID associated with their patient portal account. **Note**: Users will be blocked for 30 minutes if they enter the incorrect MFA code three times.   . 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