---
title: NextGen Office- Claim Status Dashboard
description: NextGen Office Claim Status Dashboard
image: https://blog.metropm.com/hubfs/NextGen%20Office%202-1.png
---

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# NextGen Office- Claim Status Dashboard

![NextGen Office 2-1](https://blog.metropm.com/hs-fs/hubfs/NextGen%20Office%202-1.png?width=601&name=NextGen%20Office%202-1.png)

### [NextGen Office](https://metropm.com/nexgen-office-meditouch/) Claims Status Dashboard

 

INSTRUCTIONS:

The **Claim Status Dashboard** shows claims in the Electronic Data Interchange (EDI) process with a created date in the last six months. The dashboard is broken down by location and a pie chart is available for each status.

**Note: **We receive and process 999 acknowledgements and 277 claim status responses for all payers. 

 

#### Navigate to Claim Status Dashboard

On the menu bar, click **Billing**, hover over **Claims**, and then select **Claim Status Dashboard**.

 

## Claim Statuses

- To show the list of claims, click the dollar amount hyperlink.
- Use the **View** filter to show the **$ Total Charges**, the **Claim Volume**, or both.

### NextGen Office Status

| Status | Definition |
| --- | --- |
| User Hold | An incomplete claim that has not yet been transmitted to the payer. |
| Rejected | Claims rejected by NextGen® Office (HF Rejected). |
| Accepted | **Electronic:** Electronic claims that are ready to be transmitted to the payer in the next batch (HF Accepted). Claims are batched at the end of the business day (PT). **Paper: **Paper claims that you must print on a CMS-1500 form (Paper Accepted). |
| Sent to Payer | **Electronic:** Claim electronically sent to payer and a 997 report (confirmation of batch delivery) or 999 acknowledgement was received. **Paper: **Paper claims that were printed on a CMS-1500 form and sent to the payer. After printing, you can mark that the print was successful. |

 

![NextGen Office Claims Overview](https://blog.metropm.com/hs-fs/hubfs/NextGen%20Office%20Claims%20Overview.png?width=982&name=NextGen%20Office%20Claims%20Overview.png)

### Payer Status

| Status | Definition |
| --- | --- |
| Acknowledged | Claims that were acknowledged (Received) through a claim status report (277). These reports may come from the EDI gateway or directly from the payer. A claim in the Acknowledged status does not guarantee the payer will adjudicate the claim. |
| Rejected | Claims rejected in the EDI process by the payer or the EDI gateway. |

 

### Rejected

To edit and resubmit the claim, click the dollar amount hyperlink.

| Status | Definition |
| --- | --- |
| HealthFusion Rejected | Claims rejected by NextGen Office. |
| Payer Rejected | Claims rejected by the payer or the EDI gateway during the EDI process.  |

 

### Denied, Appealed, & Finalized

| Status | Definition |
| --- | --- |
| Received | 277 claim status report received acknowledging that an individual electronic claim has been acknowledged by the payer or another vendor. **Note:** If payer has not received claims, check the EOB/ERA or contact the payer for additional information. |
| Appeal | Adjudicated claims marked for appeal. |
| Denied | Adjudicated claims that were denied. |
| Finalized | If a claim is not denied and has a $0 insurance balance, the status is Finalized. **Electronic:** Insurance payment has successfully posted to all service lines. If no insurance payment is present, the payer may send a finalized message in the 277 claim status report. **Paper:** Insurance payment has successfully posted to all service lines or awaiting insurance payment posting. |

 

### Print Status Report

To generate a PDF of the data within each tab, click **Print Status Report**.

 

![NextGen Office Claims Overview 2](https://blog.metropm.com/hs-fs/hubfs/NextGen%20Office%20Claims%20Overview%202.png?width=982&name=NextGen%20Office%20Claims%20Overview%202.png)

 

 

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 On January 14, 2022   /   [NextGen Office\\Meditouch](https://blog.metropm.com/tag/nextgen-officemeditouch)   

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