---
title: NextGen Office EHR Enhancements August 2023
description: This release includes enhancements in NextGen® Office EHR and Practice Management. In EHR, the structured sig is sent to the pharmacy when there is also an additional sig for film, gum, and implant formulations
---

[Blog | Metro Practice Management](https://blog.metropm.com)

# [NextGen Office EHR Enhancements August 2023](https://blog.metropm.com/nextgen-office-ehr-enhancements-august-2023)

 Written by [admin](https://blog.metropm.com/author/admin) | Aug 28, 2023 4:05:51 PM

### [NextGen Office](https://metropm.com/nexgen-office-meditouch/) EHR August 2023

## NextGen Office Enhancements

 

### Temporary Passwords Issued for Password Resets

You now receive a temporary password when you forget your password. You can use the temporary password to log in and reset your password.

 

## NextGen Office EHR and NextGen Office PM Enhancements

 

### Staff Messages No Longer Sent When Task Is Forwarded

Staff messages are no longer automatically sent to recipients and cc'd members when the task is forwarded.

## NextGen Office EHR Enhancements

 

### Ordering Provider Defaults to All Providers and Results Defaults to All Results in Orders, Order History, and Order Results

The **Ordering Provider** filter now defaults to **All Providers** and the **Results** filter now defaults to **All Results** on the following pages:

- **Patient chart** > **Orders**
- **Encounter** > **O** > **Order History**
- **Encounter** > **O** > **Order Results**

 

### Disabled Patient Messaging in Patient Chart When Portal Status Is Inactive

You can no longer create a patient message from an active patient chart if the patient's NextGen Office Patient Portal status is inactive. The **Patient Message** button is disabled or unavailable in the following workflows:

- **Orders** > select an order > select **Patient Message**
- On the left navigation bar, select **Tasks & Messages Tool**  > select **Patient Message**
- Select **My Messages**  > select **Create Message** > select **Patient Message** 

### Date of Service, Time, and Time Zone Improvements

Enhancements to the date of service, time, and time zone have been completed in the following areas:

- Added time box and time zone on the **New Encounter** page.
- Added time box and time zone on the **Chief Complaint** page. When you change the location, the date, time, and time zone updates.
- If you change the location and it changes the date of service, the date of service in the encounter # also changes.
- When you open or print the clinical summary from preview C-CDA, the time and time zone  under **Encounter Date** appear in Pacific Time
- In the PDF generated from **Print Wizard**, the time and time zone now appear under **Service Date**.
- The encounter date appears in the document templates in **Document Library**. 

 

### Custom Forms in Chief Complaint Appear in C-CDA

We fixed an issue where when a custom form in the **Chief Complaint** was saved, the custom form information appeared in the encounter summary, but did not appear in the C-CDA. Custom form information now appears in the C-CDA.

 

## NextGen Office PM Enhancements

 

### Increased Zip Code Field in Administration: Payer Maintenance

We increased the character limit to 12 characters in the **Zip** field in the **Add a payer** and **Add Payer Mailing Address** windows in **Administration: Payer Maintenance**.​

 

### Alert Appears When Selecting Expired Primary or Secondary Insurance in Charge Entry

When you select expired primary or secondary insurance in **Charge Entry**, a message appears alerting you that the insurance has expired, and asks whether you want to create the claim. 

 

### NextGen Pay Powered by InstaMed Credit Card Payment Methods Appear in Payments Analysis Grid

We fixed an issue where some NextGen Pay powered by InstaMed credit card payment methods were blank in the Payments Analysis Grid and appeared as cash payments. NextGen Pay credit card payment methods now appear as **Credit Card on File** or **Credit Card Swipe** in the **Method** column and amounts appear in the **CCard Amount** and the credit card type amount column (for example, **Visa Amount**).

 

### NextGen Pay Powered InstaMed Payment Plan Refunds Do Not Appear in NextGen Office PM

We fixed an issue where NextGen Pay powered by InstaMed payment plan refunds appeared as a payment in NextGen Office PM with no authorization number. Refunds processed by NextGen Pay no longer appear as payments in NextGen Office PM. 

 

### Existing Insurance Profile Can Be Added to Patient Chart

We fixed an issue where an existing insurance profile could not be added to the patient chart. You can now add an existing insurance profile to the patient chart. As a part of this fix, editing the insurance profile information for the insured has been temporarily disabled.

 

### Rejected Claim with Updated 277 Message Is Updated as Received

We fixed an issue where when a clearinghouse re-billed and reprocessed claim rejections and sent NextGen Office PM updated 277 messages showing that the claim was received, NextGen Office PM did not update the rejected claims as received. Claims fixed and reprocessed by a clearinghouse are now updated to received status by the next day. 

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Call MPM today to schedule a Demo at 973-256-1998 x2

[View full post](https://blog.metropm.com/nextgen-office-ehr-enhancements-august-2023)

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