--- title: NextGen Office- Pharmacy Alerts description: NextGen Office Pharmacy Alerts within the program image: https://blog.metropm.com/hubfs/NextGen%20Office%20Pharmacy.jpg --- [![Metro Practice Management, Inc.](https://blog.metropm.com/hubfs/MPM_February2019/Images/logo2.png)](http://metropm.com/) Call Us: 973-256-1998 Sales: 973-256-1998 Ext 2 - [Home](http://metropm.com/) - | - [About](http://metropm.com/about/) - [Medisoft](http://metropm.com/#) - [Medisoft](http://metropm.com/medisoft/) - [Medisoft Clinical](https://metropm.com/medisoftclinical/) - [Medisoft Add-Ons](https://metropm.com/medisoft-add-ons-programgs/) - [Medisoft Hosting](https://metropm.com/medisoft-remote-hosting/) - [Medical Billing Services / RCM](https://metropm.com/medical-billing-services-rcm/) - [NextGen Office](http://metropm.com/#) - [Nexgen Office Meditouch](https://metropm.com/nexgen-office-meditouch/) - [NextGen Office Billing Software](https://metropm.com/nextgenoffice-meditouch-billing-software/) - [NextGen Office EMR](https://metropm.com/nextgenoffice-meditouch-emr/) - [Medical Billing Services / RCM](https://metropm.com/medical-billing-services/) - [NextGen Office Patient Portal](https://metropm.com/nextgen-office-patient-portal/) - [NextGen Office Specialties](https://metropm.com/meditouch-specialties/) - [Billing Services](http://metropm.com/#) - [Medical Billing Services / RCM](http://metropm.com/medical-billing-services-rcm/) - [Workers Comp Billing](http://metropm.com/workers-comp-medical-billing/) - [Medical Billing Service Specialties](https://metropm.com/medical-billing-service/) - [Frequently Asked Questions](https://metropm.com/frequently-asked-questions/) - [Support](http://metropm.com/#) - [Online Support](https://metropm.screenconnect.com/) - [Downloads](http://metropm.com/downloads/) - [Support Plans](http://metropm.com/support/) - [About](https://metropm.com/about/) - [Blog](https://blog.metropm.com/) - [Contact](http://metropm.com/contact/) # NextGen Office- Pharmacy Alerts ![NextGen Office Pharmacy](https://blog.metropm.com/hs-fs/hubfs/NextGen%20Office%20Pharmacy.jpg?width=1300&name=NextGen%20Office%20Pharmacy.jpg) ### [NextGen Office](https://metropm.com/nexgen-office-meditouch/) Pharmacy Alerts Use the **Pharmacy Alerts** module to view all of the pharmacy alerts for the selected location and prescriber. The following are the pages included in this module. | Page | Description | | --- | --- | | Approval Requests | Supervising providers view and take action on approval requests received from providers who require approval of their prescriptions prior to transmission.  | | Failed Rx | Shows prescriptions that were electronically transmitted to the pharmacy, but could not be processed.  | | Pharmacy Messages | When a pharmacy requests a change to, or renewal of, an electronic prescription, you receive the change or renewal request in **Pharmacy Messages**. For detailed instructions on how to change or renew a prescription, refer to the appropriate knowledge articles listed in the Pharmacy Messages knowledge article under See Also. | | Prescriber Report | Lists all medications prescribed by logged-in prescriber for the current day (or the selected **Rx Date** range). | | Prior Authorization | Manage the prior authorization worklist. Refer to Manage the Prior Authorization Worklist section of Electronic Prior Authorization (ePA) with CoverMyMeds. | | Open Rx Report | Lists all medications entered on the **Prescribe** page during the encounter that have not yet been printed or electronically transmitted. | | Archived Requests | Archived pharmacy messages show in **Archived Requests** and are removed from **Pharmacy Messages**. |   #### Navigate to Pharmacy Alerts Click ![NextGen Office-1](https://blog.metropm.com/hs-fs/hubfs/NextGen%20Office-1.png?width=32&name=NextGen%20Office-1.png) on the top toolbar or click **Pharmacy Alerts** on the bottom toolbar. **Note: **A red indicator ![NextGen Office red](https://blog.metropm.com/hs-fs/hubfs/NextGen%20Office%20red.png?width=13&name=NextGen%20Office%20red.png) means that the logged-in prescriber has a pharmacy alert. ### Feature Overview The Rx icon ![NextGen Office Rx](https://blog.metropm.com/hs-fs/hubfs/NextGen%20Office%20Rx.png?width=28&name=NextGen%20Office%20Rx.png) only shows if you have a pharmacy role assigned to you in **Administration: User Maintenance**. If your Pharmacy Role = None, you do not see the icon.   #### Colored Indicators A colored indicator shows in the left corner of the Rx icon alerting you that you (the prescriber) or another prescriber in your practice has a pending pharmacy item that needs approval or review. No indicator means that there are no pending pharmacy items. - ![NextGen Office red](https://blog.metropm.com/hs-fs/hubfs/NextGen%20Office%20red.png?width=13&name=NextGen%20Office%20red.png) The logged-in prescriber has a pending pharmacy item - ![NextGen Office yellow](https://blog.metropm.com/hs-fs/hubfs/NextGen%20Office%20yellow.png?width=13&name=NextGen%20Office%20yellow.png)  A prescriber in the practice (other than the logged-in prescriber) has a pending pharmacy item. -   #### Pending Action Items The pending item can be one or more of the following: | Action Item | Shown in Page | | --- | --- | | Renewal request | Pharmacy Messages | | Change request | Pharmacy Messages | | Approval request | Approval Requests | | Failed prescription | Failed Rx |   ### Landing Page Hierarchy There is a landing page hierarchy so where you land in the **Pharmacy Alerts** module when you click ![NextGen Office Rx red](https://blog.metropm.com/hs-fs/hubfs/NextGen%20Office%20Rx%20red.png?width=32&name=NextGen%20Office%20Rx%20red.png) depends on the action item you have. The ranking order is: - Change and/or renewal requests - Approval requests - Failed prescriptions -   If you have several renewal or change requests, you land on the **Pharmacy Messages** page since it ranks the highest. If you have an approval request and a failed prescription and no renewal or change requests, you land on the **Approval Requests** page since it ranks higher than **Failed Rx**. The best practice is to click each of the three tabs to ensure that you do not have a pending item in another tab.         [![Request Demo](https://no-cache.hubspot.com/cta/default/5375737/3c11393b-b54d-45ad-81b9-9e971e486581.png)](https://cta-redirect.hubspot.com/cta/redirect/5375737/3c11393b-b54d-45ad-81b9-9e971e486581) Call MPM today to schedule a Demo at 973-256-1998 x2 On December 8, 2021   /   [NextGen Office\\Meditouch](https://blog.metropm.com/tag/nextgen-officemeditouch)   [![Pros and Cons of Outsourcing Medical billing](https://no-cache.hubspot.com/cta/default/5375737/d0d673b6-811e-47b8-a190-f182f0f6322a.png)](https://cta-redirect.hubspot.com/cta/redirect/5375737/d0d673b6-811e-47b8-a190-f182f0f6322a) ### Subscribe for Updates ### Recent Posts ### Categories - [NextGen Office\\Meditouch (64)](https://blog.metropm.com/tag/nextgen-officemeditouch) - [Medisoft (43)](https://blog.metropm.com/tag/medisoft) - [Lytec (36)](https://blog.metropm.com/tag/lytec) - [eMD (35)](https://blog.metropm.com/tag/emd) - [Outsourcing Billing Service (28)](https://blog.metropm.com/tag/outsourcing-billing-service) - [ICD-10 (3)](https://blog.metropm.com/tag/icd-10) See all - [Home](http://metropm.client.tagonline.com/) - [About](http://metropm.com/about/) - [Electronic Services](http://metropm.com/electronic-services/) - [Lytec/MD](http://metropm.com/lytec-md/) - [Medical Billing](http://metropm.com/medical-billing/) - [Medisoft](http://metropm.com/medisoft/) - [NextGen Office](http://metropm.com/meditouch/) - [Frequently Ask Questions](http://metropm.com/about/#) - [Medisoft Clinical](http://metropm.com/emr-software/medisoftclinical/) - [Practice Choice](http://metropm.com/emr-software/practice-choice/) - [Medical Billing Services](http://metropm.com/medical-billing-services/) - [NextGen Office](http://metropm.com/meditouch/) - [Medisoft Technical Support](http://metropm.com/support/) - [Blog](http://metropm.com/blog/) - [Contact](http://metropm.com/contact/) MPM, Inc 4 Century Drive Suite 230 Parsippany, NJ 07054 **Sales:** 800-503-3911 Ext 506 **Support:** 800-503-3911 Ext 505 © 2021 **Metropolitan Practice Management, Inc.**