--- title: Switching to a NEW EHR to Enhance Podiatric Care description: New Case Study- Switching to a NEW EHR to Enhance Podiatric Care image: https://blog.metropm.com/hubfs/doctor%20picture%20new-1.png --- [![Metro Practice Management, Inc.](https://blog.metropm.com/hubfs/MPM_February2019/Images/logo2.png)](http://metropm.com/) Call Us: 973-256-1998 Sales: 973-256-1998 Ext 2 - [Home](http://metropm.com/) - | - [About](http://metropm.com/about/) - [Medisoft](http://metropm.com/#) - [Medisoft](http://metropm.com/medisoft/) - [Medisoft Clinical](https://metropm.com/medisoftclinical/) - [Medisoft Add-Ons](https://metropm.com/medisoft-add-ons-programgs/) - [Medisoft Hosting](https://metropm.com/medisoft-remote-hosting/) - [Medical Billing Services / RCM](https://metropm.com/medical-billing-services-rcm/) - [NextGen Office](http://metropm.com/#) - [Nexgen Office Meditouch](https://metropm.com/nexgen-office-meditouch/) - [NextGen Office Billing Software](https://metropm.com/nextgenoffice-meditouch-billing-software/) - [NextGen Office EMR](https://metropm.com/nextgenoffice-meditouch-emr/) - [Medical Billing Services / RCM](https://metropm.com/medical-billing-services/) - [NextGen Office Patient Portal](https://metropm.com/nextgen-office-patient-portal/) - [NextGen Office Specialties](https://metropm.com/meditouch-specialties/) - [Billing Services](http://metropm.com/#) - [Medical Billing Services / RCM](http://metropm.com/medical-billing-services-rcm/) - [Workers Comp Billing](http://metropm.com/workers-comp-medical-billing/) - [Medical Billing Service Specialties](https://metropm.com/medical-billing-service/) - [Frequently Asked Questions](https://metropm.com/frequently-asked-questions/) - [Support](http://metropm.com/#) - [Online Support](https://metropm.screenconnect.com/) - [Downloads](http://metropm.com/downloads/) - [Support Plans](http://metropm.com/support/) - [About](https://metropm.com/about/) - [Blog](https://blog.metropm.com/) - [Contact](http://metropm.com/contact/) # Switching to a NEW EHR to Enhance Podiatric Care **Case Study:** **Switching to a New EHR to Enhance Podiatric Care**   **THE CHALLENGE** **A passion to get people back on their feet** Dr. Kathleen Stone and Dr. Teisha Kubala of Thunderbird Footcare pride themselves on taking time to listen and work through problems with patients. Practicing in a sundrenched community of Arizona, where many retirees cherish sports—from golf to pickleball—there’s no shortage of foot and ankle problems. “Our passion is getting our patients healed as quickly as possible, so they can get back to an active lifestyle. We feel good about making them feel better quickly,” said Dr. Kubala. As a small, independent practice, getting to know patients is of the essence. When meeting with patients, the doctors focus more on engaging in a conversation and discussing a game plan for recovery, rather than asking generic questions and typing notes. **A race against time** Developing quality relationships with patients had become a race against time. Documentation and chart work consumed the day and added stress. Problems with their EHR compounded this stress. The practice was being nickeled and dimed with hardware and software issues. Customer service from the EHR vendor was particularly painful. “Every time there was a problem, the vendor would say this is a class IV, II, or I problem, and you have to go to the customer service rep that specifically deals with that particular classification. It could be upwards of a week before they responded. One of our staff had to be relentless in calling to resolve the issue,” said Dr. Stone ![doctor picture new-1](https://blog.metropm.com/hs-fs/hubfs/doctor%20picture%20new-1.png?width=993&name=doctor%20picture%20new-1.png) **THE SOLUTION** **A positive partnership with a cost-saving cloud-based solution** Thunderbird Footcare began to think about getting a new EHR. This led to reaching out to NextGen Healthcare. The initial call from a representative set the tone for a positive and productive relationship.“The [NexGen Healthcare](https://metropm.com/nexgen-office-meditouch/) representative did a good job showing us how the process works,” said Dr. Stone. “Their sincere willingness to help was noticed before selecting the solution.” Thunderbird Footcare started its partnership with NextGen Healthcare in April 2019 and began a new path toward a solution that streamlines processes and enables future expansion. **THE FIRST STEPS** **Training from a friendly and intelligent team** The process of moving to a new EHR solution has hurdles and challenges. The sales and training teams have supported Thunderbird Footcare at every stage throughout the eight week implementation of [NextGen® Office](https://metropm.com/nextgenoffice-podiatry/). Webinar training sessions were particularly helpful because instruction appealed to visual learning and enabled staff to become familiar with the solution from the convenience of their desks. Over time, certain features that were initially confusing for some clinical staff began to make sense. No detail was too small for the [NextGen Healthcare team](https://metropm.com/nextgenoffice-podiatry/). “We are pleased with the training as well as the friendliness and intelligence demonstrated by the NextGen Healthcare teams. It’s impressive how they manage to keep all members of the practice on the same page as we adapt to a new solution,” said Dr. Stone.   **Schedule your NextGen Office Podiatry Demo by clicking below!** [![Request Demo](https://no-cache.hubspot.com/cta/default/5375737/3c11393b-b54d-45ad-81b9-9e971e486581.png)](https://cta-redirect.hubspot.com/cta/redirect/5375737/3c11393b-b54d-45ad-81b9-9e971e486581) On January 16, 2020   /   [NextGen Office\\Meditouch](https://blog.metropm.com/tag/nextgen-officemeditouch)   [![Pros and Cons of Outsourcing Medical billing](https://no-cache.hubspot.com/cta/default/5375737/d0d673b6-811e-47b8-a190-f182f0f6322a.png)](https://cta-redirect.hubspot.com/cta/redirect/5375737/d0d673b6-811e-47b8-a190-f182f0f6322a) ### Subscribe for Updates ### Recent Posts ### Categories - [NextGen Office\\Meditouch (64)](https://blog.metropm.com/tag/nextgen-officemeditouch) - [Medisoft (43)](https://blog.metropm.com/tag/medisoft) - [Lytec (36)](https://blog.metropm.com/tag/lytec) - [eMD (35)](https://blog.metropm.com/tag/emd) - [Outsourcing Billing Service (28)](https://blog.metropm.com/tag/outsourcing-billing-service) - [ICD-10 (3)](https://blog.metropm.com/tag/icd-10) See all - [Home](http://metropm.client.tagonline.com/) - [About](http://metropm.com/about/) - [Electronic Services](http://metropm.com/electronic-services/) - [Lytec/MD](http://metropm.com/lytec-md/) - [Medical Billing](http://metropm.com/medical-billing/) - [Medisoft](http://metropm.com/medisoft/) - [NextGen Office](http://metropm.com/meditouch/) - [Frequently Ask Questions](http://metropm.com/about/#) - [Medisoft Clinical](http://metropm.com/emr-software/medisoftclinical/) - [Practice Choice](http://metropm.com/emr-software/practice-choice/) - [Medical Billing Services](http://metropm.com/medical-billing-services/) - [NextGen Office](http://metropm.com/meditouch/) - [Medisoft Technical Support](http://metropm.com/support/) - [Blog](http://metropm.com/blog/) - [Contact](http://metropm.com/contact/) MPM, Inc 4 Century Drive Suite 230 Parsippany, NJ 07054 **Sales:** 800-503-3911 Ext 506 **Support:** 800-503-3911 Ext 505 © 2021 **Metropolitan Practice Management, Inc.**